Shipping policy

 

At OUTLY®, we work with trusted private vendors and fulfillment partners to deliver high-quality products at accessible prices. Please review the details below before placing your order.

 

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Estimated delivery time:
📦 10–14 business days

Delivery times may vary depending on:

Your location

Carrier delays

Customs processing (if applicable)

Peak seasons or holidays

Shipping timeframes are estimates, not guarantees.

 

Tracking Information

Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to become active after shipment.

 

Shipping Delays

OUTLY is not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.
If your order is delayed beyond the estimated delivery window, please contact us and we will do our best to assist.

 

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.
OUTLY is not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided by the customer.

 

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, OUTLY is not responsible for lost or stolen packages.
If you believe your package is missing, please contact the carrier directly using your tracking information.

 

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at shopinfo400@gmail.com so we can evaluate the issue and make it right.

 

Returns & Shipping Relationship

Shipping times do not affect your return eligibility.
Your 30-day return window begins once your item is delivered, in accordance with our Returns & Refunds Policy.

Items must be returned in their original condition, unworn or unused, with tags and original packaging. Items sent without an approved return request will not be accepted.

 

Contact Us

If you have any questions about shipping, delivery status, or returns, please contact us at:
📧 shopinfo400@gmail.com

We’re here to help.